Stephan Samuel (Resume)

VP/Director - Operations

Built and led cross-functional teams and performance initiatives, maximizing productivity and increasing customer satisfaction within the health care, aviation, high-tech, and financial industries. Directed and streamlined policies and procedures, increasing efficiencies, profitability, and customer satisfaction for domestic and global clients.

Upgraded client’s billing system and secured long-term client for FSD.
Streamlined processes and got projects back on track, reducing cost by $3M for HP.
Delivered two releases on time and within 5% of original budget, saving IP Commerce $100k+.
Streamlined processes and overhauled Air Method’s accounting system, improving productivity 100+%.

Key Skills: Assess situations rapidly and manage complex projects. Develop synergy with functional departments that are vital to overall success. Hands-on, versatile, and highly organized. Exceptional trainer and motivator. Strong verbal communicator, who wins cooperation at all levels. Superior trouble-shooter and problem-solver.

BS, Electrical Engineering, Rutgers University. Conversational in Spanish, German, Armenian.

Selected Accomplishments

Upgraded client’s billing system and secured long-term client for FSD. Client’s software was outdated and inefficient, but funding was a challenge. Gathered customer requirements. Determined plan to upgrade. Prioritized deliverables. Built confidence with client. Upgraded system using 15% of allotted budget. Provided customer options to increase efficiency using only 60% of total budget. Secured long-term client, increasing revenues $75K.
Streamlined processes and got projects back on track, reducing cost by $3M for HP. Project was mismanaged and group’s productivity suffered. Selected to work with Chief Architect and key decision-makers to determine strategic project goals. Created and implemented work schedule. Held PMs accountable. Removed roadblocks and kept subprojects progressing. Reduced HP’s daily burn rate and completed project within 2 months.
Delivered two releases on time and within 5% of original budget, saving IP Commerce $100k+. Company’s previous product release lacked quality and hindered customers’ ability to use infrastructure, resulting in decreasing revenues. Gathered requirements for new features and bug fixes. Identified revenue-generating items. Developed product plan and achievable delivery date. Secured “buy in” from key management. Delivered two releases on time and within 5% of original budget. Ensured stable, predictable landscape for customers.
Streamlined processes and overhauled Air Method’s accounting system, improving productivity 100+%. Client’s accounting system was outdated, inefficient, and current staff could not use it. Analyzed and tested system. Fixed calculation errors and improved performance. Reduced reporting time and saved $25k in manpower per year. Ensured system ran instantaneously daily and overnight.

Career History

Technical Manager, FSD. Recruited to direct software life cycle process and improve operations and quality for $2M software design firm. Managed and consulted architectural matters. Supervised staff of 20 developers and project managers. Oversaw $1.5M budget.
Project Manager and Schema Engineer, IP Commerce, 2007 to 2008. Selected as first product manager to oversee product life cycle of external, flagship product for $1M start-up venture. Directed ongoing development and maintenance for XML-based online payment protocol.
Programmer, Sapphire Technologies, 2005 to 2007. Hired to oversee and lead technical projects for $509M consulting firm. Clients included AirMethods, Thomson Microdex, Banc of America Securities, and Moody’s Investor Services.
Earlier: Lead Programmer, Mattlin Mandell. Contractor, Bear Stearns/Hewlett Packard Consulting. CTO, Iokey, LLC. Contractor, TradeCard. Product Planner, Lucent Technologies.